Customer Service Is Now Customer Care

As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a ?customer care? representative would be available shortly. At that moment, I realized it?s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today?s society; it is ?customer care? that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a ?servicecare? economy. As we live in a high tech-high button touch environment, many personal contacts have been decreased making each customer interaction more important than ever to corporate imagery. For example, if you call for computer tech support, the representative often makes it a point to address you by first name. View the rest of this article